General FAQs
Q1. What is D4J?
D4J is an online platform that connects jewellery designers, buyers, and sellers by providing a marketplace for digital jewellery designs (STL, 3DM files) and wax models. Users can buy, sell, or customize designs for casting and manufacturing.
Q2. Who can use D4J?
D4J is open to jewellery professionals, including designers, manufacturers, retailers, and hobbyists, who are looking for ready-to-use or customizable jewellery designs and 3D printing solutions.
Q3. How do I get started on D4J?
Simply sign up for an account, whether as a buyer or seller. Explore the marketplace for available designs or upload your own designs for sale.
Q4. How does D4J ensure secure transactions?
D4J uses secure payment gateways, encrypted transactions, and verified sellers to ensure a safe experience for all users. We also have a robust dispute resolution process.
Q5. Can I use D4J to learn about jewellery design?
Yes, D4J provides tutorials, resources, and design inspirations to help both beginners and professionals learn more about jewellery design, 3D modeling, and casting
Buyer FAQs
Q1. How do I purchase a design?
Browse the available designs on the marketplace, select the one you like, and click "Buy". You can then pay using a variety of payment methods. Once the payment is confirmed, you’ll be able to download the digital file immediately.
Q2. Can I purchase a wax model?
Yes, you can order a wax model for casting. Wax models are available for delivery within India. Simply select the wax model option when purchasing a design, and we will deliver it to your address.
Q3. Can I modify the designs I buy?
Yes, once you purchase a digital file, you can modify it as per your needs for personal or commercial use, as long as you do not resell the design.
Q4. Do I need a subscription to buy designs?
No, buyers do not need a subscription to purchase designs. However, subscribed users may enjoy discounts, exclusive deals, and other benefits.
Q5. How do I track my order?
Once your order is confirmed, you’ll receive tracking details in your account under "My Orders". You can track the status of both digital and wax model orders from there.
Q6. Can I request a custom design?
Yes, you can contact a seller directly through their profile to inquire about custom designs or modifications. Many designers on D4J offer custom work.
Q7. What if the file I purchase is corrupted or not working?
If you experience any issues with a purchased design, please contact our customer support team within 24 hours. We will assist you in resolving the issue or provide a replacement.
Seller FAQs
Q1. How do I become a seller on D4J?
Sign up, fill in your details, accept the terms and conditions, and wait for admin approval. Once approved, you can log in and start selling.
Q2. How do I upload a design?
Add the design links in Google Drive and fill in details like dimensions, weight, length, and price.
Q3. How do I set the price for my designs?
You set the price based on your preference.
Q4. Can I sell both digital designs and wax models?
You can only sell digital files. We handle wax model sales if a buyer orders them.
Q5. How do I earn revenue from my designs?
Earn 80% from 3DM files, 50% from STL files, and 25% from wax models.
Q6. How do I receive payments?
Payments are transferred to your bank account at the end of each month.
Q7. How do I get more exposure for my designs?
Your designs are featured at the top, getting seen by top designers worldwide.
Q8. Can I offer discounts or promotional deals?
Yes, you can offer discounts or promotional deals on your designs.
Q9. What if a buyer requests a refund or there’s an issue with my design?
The design will be reviewed, and if an issue is found, the seller may be responsible for a refund.
Q10. Can I offer custom designs?
If a buyer requests similar designs, you can upload variations or related designs.
